Right of revocation

Consumers have a fortnightly right of withdrawal when concluding a distance contract. A consumer is any natural person who concludes the contract for a purpose that is predominantly neither commercial nor their independent professional activity (§ 13 BGB). A distance contract is deemed to exist if the contract is concluded using exclusively means of distance communication – in particular by letter, telephone, e-mail or fax – or via the Internet.

Revocation instruction

Right of revocation

Consumers have the right to cancel the contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must notify us, the

Stefanie Kehr Floristik & Interieur
Rupertistr. 28
D-22609 Hamburg
Telefon: 040 / 82 45 78

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion of the right of revocation

However, the right of withdrawal does not apply to the following contracts in particular:

  • Contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • Contracts for the delivery of goods that can spoil quickly (especially flowers) or whose expiration date would be quickly exceeded,
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.Sample revocation form

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back.)


Stefanie Kehr Floristik & Interieur
Rupertistr. 28
D-22609 Hamburg

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

– Ordered on (*)/received on (*)


– Name of the consumer(s)

– Address of the consumer(s)



(If available, please indicate the order number; however, this has no effect on the validity of the revocation):


– Signature of the consumer(s) (only for paper notification)


– Date

(*) Delete as applicable