Privacy policy

The following data protection declaration applies to the use of our online offer www.stefaniekehr.de (hereinafter “website”).

We attach great importance to data protection. The collection and processing of your personal data is carried out in accordance with the applicable data protection regulations, in particular the Basic Data Protection Regulation (GDPR).

1 Person responsible

The person responsible for the collection, processing and use of your personal data in accordance with Art. 4 No. 7 DSGVO is

Stefanie Kehr – Floristry & Interior, Rupertistraße 28, 22609 Hamburg

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, either as a whole or for individual measures, you can address your objection to the person responsible.

You can save and print out this data protection declaration at any time.

2 General purposes of processing

We use personal data for the purpose of operating the website and for processing requests for offers and orders.

3 Which data we use and why

3.1 Hosting

The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.

For this purpose, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors of this website on the basis of our legitimate interests in an efficient and secure provision of our website in accordance with Art. 6 Para. 1 S. 1 f) DSGVO in conjunction with Art. 28 DSGVO.

3.2 Access data

We automatically collect information about your usage pattern and your interaction with us and register data about your computer or mobile device when you use this website. We collect, store and use data about every access to our website (so-called server log files). These access data include:Name and URL of the retrieved file

  • Date and time of retrieval
  • Transferred data volume
  • Message about successful retrieval (HTTP response code)
  • Browser type and version
  • Operating system
  • Referer URL (i.e. the previously visited page)
  • Websites that are called up by the user’s system via our website
  • Internet service provider of the user
  • IP address and the requesting provider

We use this log data without allocation to your person or other profiling for statistical analysis for the purpose of operating, security and optimization of our website, but also for anonymous recording of the number of visitors to our website (traffic) and the extent and type of use of our website and services. Based on this information, we can provide personalized and location-based content and analyze traffic, troubleshoot and correct errors and improve our services.

This is also our legitimate interest according to Art. 6 para. 1 sentence 1 f) DSGVO.

We reserve the right to subsequently check the log data if there is a justified suspicion of illegal use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or if it is necessary for the provision of a service or the invoicing of a service, e.g. if you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. We also save the date of your last visit (e.g. during registration, login, clicking on links, etc.) as part of your account.

3.3 Cookies

We use so-called session cookies to optimize our website. These are small text files that are sent by the respective servers when you visit a website and are temporarily stored on your hard drive. These files as such contain a so-called session ID, with which various requests from your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping basket function over several pages.

We also use persistent cookies (also small text files that are stored on your end device) to a small extent, which remain on your end device and enable us to recognize your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifetime is between 1 month and 10 years. This enables us to present our offer to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specially tailored to your interests.

Our legitimate interest in the use of cookies in accordance with Art 6 Para. 1 S. 1 f) DSGVO is to make our website more user-friendly, more effective and safer.

  • The following data and information are stored in the cookies:Log-in information
  • Language settings
  • Entered search terms
  • Information about the number of times our website is called up and the use of individual functions

of our Internet presence.

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be placed in the cookie. On the basis of cookie technology, we only receive pseudonymized information, for example about which pages of our store were visited, which products were viewed, etc.

You can set your browser to inform you in advance about the setting of cookies and decide in each individual case whether you want to exclude the acceptance of cookies for certain cases or generally, or whether cookies should be prevented completely. This may limit the functionality of the website.

3.4 Data to fulfill our contractual obligations

We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, invoice and payment data. The collection of these data is necessary for the conclusion of the contract.

The data will be deleted after expiry of the warranty periods and statutory retention periods. Data that is linked to a user account (see below) will in any case be retained for the time that this account is maintained.

The legal basis for the processing of this data is Art. 6 para. 1 p. 1 b) DSGVO, because this data is required to enable us to fulfil our contractual obligations towards you.

3.5 Email contact

If you contact us (e.g. via contact form or e-mail), we will process your data to process your inquiry and in case follow-up questions arise.

If the data processing is carried out to carry out pre-contractual measures which are carried out in response to your inquiry or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO.

We only process further personal data if you give your consent (Art. 6 para. 1 p. 1 a) DSGVO) or if we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) DSGVO). A legitimate interest lies, for example, in replying to your e-mail.

4 Web analysis by Matomo

We use the open source software tool Matomo (formerly PIWIK) on our website to analyze the surfing behavior of our users. The software sets a cookie on the user’s computer (for cookies see above). If individual pages of our website are called up, the following data is stored:

  • two bytes of the IP address of the calling system of the user
  • The accessed website
  • The website from which the user has reached the accessed website (referrer)
  • The subpages that are called from the called web page
  • The time spent on the website
  • The frequency of the website visit
  • Date and time of the call

The software runs exclusively on the servers of our website. A storage of the personal data of the users takes place only there. The data will not be passed on to third parties.

The legal basis for the processing of the users’ personal data is Art. 6 para. 1 lit. f DSGVO.

The processing of the users’ personal data enables us to analyze the surfing behavior of our users. By evaluating the data obtained, we are able to compile information on the use of the individual components of our website. This helps us to constantly improve our website and its user-friendliness. For these purposes, we have a legitimate interest in processing the data in accordance with Art. 6 Para. 1 lit. f DSGVO. By anonymizing the IP address, the interest of the users in their protection of personal data is sufficiently taken into account.

The data is deleted as soon as it is no longer required for our recording purposes. In our case this is after 7 days.

Cookies are stored on the user’s computer and transmitted by the user to our site. Therefore you as a user have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent.

You can find more information about the privacy settings of the Matomo software under the following link:
https://matomo.org/docs/privacy/.

5 You Tube

Our site uses the provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, represented by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for the integration of videos. Normally, when you visit a page with embedded videos, your IP address is sent to YouTube and cookies are installed on your computer. However, we have embedded our YouTube videos with the enhanced privacy mode (in this case, YouTube still contacts Google’s Double Click service, but according to Google’s privacy policy, personal information is not analyzed in this process). As a result, YouTube no longer stores any information about visitors unless they watch the video. When you click on the video, your IP address is sent to YouTube and YouTube learns that you have watched the video. If you are logged in to YouTube, this information is also associated with your account (you can prevent this by logging out of YouTube before viewing the video).

We have no knowledge of and no influence on the possible collection and use of your data by YouTube. For more information, please refer to the YouTube privacy policy at https://policies.google.com/privacy?hl=en-US.

For information on the possibility of an objection (opt-out) and the use of an opt-out plugin, please see
https://tools.google.com/dlpage/gaoptout?hl=en.

You can find information about the settings for the display of advertisements under https://adssettings.google.com/authenticated.

In addition, we refer to our general description in this privacy policy for the general handling and deactivation of cookies.

6 Google services

6.1 Goolge Maps

We integrate the maps of the service “Google Maps” of the provider Google. The processed data may include, in particular, IP addresses and location data of users for whose use consent is collected.

The provider of the service is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, with its parent company Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Users can find more information on the Google website at https://maps.google.de, insbesondere die Datenschutzerklärung unter https://policies.google.com/privacy?hl=en-US.

To ensure data protection when processing data in the USA (Privacy Shield ) you will find information at https://www.privacyshield.gov/participant?id=a2zt0000000TRkEAAW&status=Active.

For information on the opt-out and the opt-out plug-in, please refer to http://tools.google.com/dlpage/gaoptout?hl=en-US.

The settings for the display of ads can be found at https://adssettings.google.com/authenticated.

6.2 ReCaptcha

We include the function \”ReCaptcha\” to detect bots, e.g. when entering data into online forms. The behavioral data of the users (e.g. mouse movements or queries) are evaluated to be able to distinguish people from bots. Service provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Users can find further information on the Google website at https://www.google.com/recaptcha/.

The privacy policy can be found at https://policies.google.com/privacy.

To ensure data protection when processing data in the USA (Privacy Shield ) you will find information at https://www.privacyshield.gov/participant?id=a2zt0000000TRkEAAW&status=Active.

For information on the opt-out and the opt-out plug-in, please refer to http://tools.google.com/dlpage/gaoptout?hl=en-US.

The settings for the display of ads can be found at https://adssettings.google.com/authenticated.

7 Facebook and Instagram

We use Facebook social plugins of the services Facebook and Instagram – this can include content such as images, videos or text and buttons, with which users can share content from this online offering within Facebook and Instagram.

The list and appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/

The provider of these services is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, with parent company Facebook, 1 Hacker Way, Menlo Park, CA 94025, USA. Further information can be found on the Facebook website: https://www.facebook.com.

The privacy policy can be found athttps://www.facebook.com/about/privacy and at https://help.instagram.com/519522125107875?helpref=page_content .

To ensure data protection when processing data in the USA (Privacy Shield ) you will find information at https://www.privacyshield.gov/participant?id=a2zt0000000TRkEAAW&status=Active.

For information on the opt-out and the opt-out plug-in, please refer to https://www.facebook.com/settings?tab=ads.

8 Storage period

Unless specifically stated, we store personal data only as long as it is necessary to fulfill the intended purposes.

In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, we will only continue to store the data for these legal purposes, but will not process it in any other way and delete it after the legal retention period has expired.

9 Your rights as a data subject

Under applicable laws, you have various rights regarding your personal information. If you wish to exercise these rights, please send your request by e-mail or by post to the address mentioned in point 1, clearly identifying yourself.

Below you will find an overview of your rights.

9.1 Right to confirmation and information

You have the right to receive clear information about the processing of your personal data.

In detail:

You have the right to receive confirmation from us at any time as to whether personal data concerning you is being processed. If this is the case, you have the right to request free information from us about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to receive the following information:

  • the processing purposes;
  • the categories of personal data processed;
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
  • if possible, the envisaged duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
  • the existence of a right of rectification or erasure of personal data concerning you or of a right to have the processing limited by the controller or to object to such processing
  • the existence of a right of appeal to a supervisory authority;
  • if the personal data are not collected from you, all available information on the origin of the data;
  • the existence of automated decision making, including profiling, in accordance with art. 22, paras. 1 and 4 of the DPA and, at least in these cases, meaningful information on the logic involved and the scope and intended impact of such processing on you.

If personal data is transferred to a third country or to an international organization, you have the right to be informed of the appropriate guarantees pursuant to Art. 46 DSGVO in connection with the transfer.

9.2 Right of rectification

You have the right to ask us to correct and, if necessary, complete personal data concerning you.

In detail:

You have the right to ask us to correct incorrect personal data concerning you without delay. In consideration of the purposes of the processing, you have the right to request the completion of incomplete personal data, also by means of a supplementary declaration.

9.3 Right of deletion (“right to be forgotten”)

In a number of cases we are obliged to delete personal data concerning you.

In detail:

Pursuant to Art. 17 (1) DSGVO, you have the right to demand that we delete personal data relating to you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies:

  • The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  • You revoke your consent to the processing of your personal data in accordance with Art. 6 Par. 1 S. 1 a) DSGVO orArt. 9Abs. 2 a) DSGVO, and there is no other legal basis for the processing.
  • You object to the processing pursuant to Art. 21 para. 1 FADP and there are no legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 para. 2 FADP.
  • The personal data have been processed unlawfully.
  • The deletion of the personal data is necessary to comply with a legal obligation under Union law or the law of the Member States to which we are subject.
  • The personal data has been collected in relation to information society services offered in accordance with art. 8 para. 1 of the DPA.

If we have made the personal data public and we are obliged to delete them in accordance with Art. 17 para. 1 DSGVO, we will take reasonable measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you have requested them to delete all links to these personal data or copies or replications of these personal data.

9.4 Right to limit processing

In a number of cases, you are entitled to demand that we limit the processing of your personal data.

In detail:

You have the right to request us to limit the processing if one of the following conditions is met:

  • The accuracy of the personal data is disputed by you, for a period of time that allows us to verify the accuracy of the personal data.
  • The processing is unlawful and you refused to delete the personal data and instead requested the restriction of the use of the personal data.
  • We no longer need the personal data for the purposes of the processing, but you need the data to assert, exercise or defend legal claims.
  • You have lodged an objection to the processing pursuant to Art. 21 para. 1 DSGVO, as long as it is not yet clear whether the legitimate reasons of our company outweigh yours.

9.5 Right to data transferability

You have the right to receive, transmit or have us transmit personal data concerning you in machine-readable form.

In detail:

You have the right to receive the personal data concerning you that you have provided us with in a structured, common and machine-readable format and you have the right to transfer this data to another person in charge without hindrance by us, provided that

  • The processing is based on a consent pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 b) DSGVO and
  • the processing is carried out using automated procedures.

When exercising your right to data transfer in accordance with paragraph 1, you have the right to request that the personal data be transferred directly from us to another responsible party, insofar as this is technically feasible.

9.6 Right of objection

You have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and if our interests in the processing do not outweigh the interests of your company.

In detail:

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6, paragraph 1, sentence 1 e) or f) of the DPA; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can prove compelling reasons for processing worthy of protection that outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.

If personal data are processed by us for the purpose of direct marketing, you have the right to object, at any time, to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is connected with such direct marketing.

You have the right to object, for reasons arising from your particular situation, to the processing of personal data concerning you for the purposes of scientific or historical research or for statistical purposes, in accordance with Art. 89, paragraph 1 of the DPA, except when the processing is necessary for the performance of a task carried out in the public interest.

9.7 Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing – including profiling – which has legal effect on you or which significantly affects you in a similar way.

No automated decision-making based on the personal data collected will take place.

9.8 Right to revoke a data protection consent

You have the right to revoke your consent to process personal data at any time.

9.9 Right to appeal to a supervisory authority

You have the right to complain to a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you is unlawful.

10 Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

To protect your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art.

We also do not guarantee that our offer is available at certain times; disturbances, interruptions or failures cannot be excluded. The servers used by us are regularly and carefully secured.

11 Transfer of data to third parties, no data transfer to non-EU countries

As a matter of principle, we only use your personal data within our company.

If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transmission is necessary for the corresponding service.

In the event that we outsource certain parts of the data processing (“contract processing”), we contractually oblige contract processors to use personal data only in accordance with the requirements of the data protection laws and to ensure the protection of the rights of the data subject.

Data transfer to bodies or persons outside the EU outside the case mentioned in this declaration in section 4 does not take place and is not planned.

12 Data protection representative

Should you have any further questions or concerns regarding data protection, please contact our data protection officer:

Frau Stefanie Kehr
Rupertistraße 28
22609 Hamburg